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« Talking About Social Business with IBM at SXSW | Main | Boston E20 Notes: The Iceberg Effect of Community Management »

June 19, 2012


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Joachim Stroh

Thank you for this excellent summary, Bill. Wish I was there this time. On your last point "Make everyone a teacher", here's a chart I had put together earlier: - this is a critical piece if you want to raise the collective knowledge of the organization.

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