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« One Account of the Birth of the Term Knowledge Management | Main | Painting of Local lemons, Samos Island Greece »

May 25, 2012


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Matthew Weber

I'd like to hear a bit more about the incentive system implementation - how was the reward communicated to the user? Was it advertised within the workflow, offline, come up as a prompt, etc... and were there ways for the user to monitor it?
Thanks for talking about this, I always love to hear real implementation stories.

bill  Ives


Thanks for your question. It was communicated through the normal offline work channels and existed before the KM program started. We just added KM usage as a new reason to get rewarded. It was not a online prompt. People were very familiar with the program so that made it easy. And the program was looking for new reasons to give rewards so it was win - win - win all the way around.

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