I
recently received a review copy of the Forrester report on 2010 ECM
investment projections. Stephen Powers and his
team surveyed 170 knowledge managers with decision-making roles in enterprise
content management about their plans for the coming year. The team found that
72% of respondents said their organizations plan to increase ECM use or the
number of ECM deployments in the next 12 months, while only 4% of organizations
plan to scale back ECM use or number of deployments.
It
is good to see that organizations will continue a steady investment in ECM.
More interesting from the enterprise 2.0 perspective, 61% cited content sharing
as the most important driver for investment in ECM. Other top drivers include
compliance (51%), improved search (45%). This makes sense and fits the
enterprise 2.0 paradigm of transparency and collaboration. It also
reflects the continued concern over regulation and associated compliance and
search certainly plays a large role in compliance. I have seen much
progress made in the search space and the enhancement of enterprise
collaboration suites so these investments are becoming more attractive. The
report suggested than the role of collaboration will only increase.
The
report when on to say that while enterprises desire an end-to-end ECM suite
that covers all content needs, in actuality they continue to have multiple ECM
point products and/or suites in place. More than half have over 3 vendors in
place. The report predicted than there will be more ECM integrations to
compensate for the hybrid environments.
Return
on investment (ROI) remains an issue as a majority of firms can’t prove ROI.
This may make approval for ECM investments more difficult. However, these
investments continue to improve knowledge worker productivity, at least in
terms of output, as the amount of content enterprises produce continues to
increase.
There is much more in the report
and you can find it at the Forrester site.
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