I came across an interesting article, TV Twittering: a Subtle Art by Daisy Whitney on TVWeek. She wrote about the social media campaign that Fox ran to promote the TV show, Prison Break. In this case, the studio posted clues on social forums rather than issuing a blatant promotional message. Daisy pointed out this effort was consistent with the findings of a study that suggests networks will likely have more success using social networks for brand building, as Fox did, than for directly driving audience.
The research firm Knowledge Networks reports that Twitter is best used by TV networks to connect to influential people, such as bloggers, reporters and critics, than it is to encourage viewers to tune in at 8 p.m. Despite Twitter's meteoric rise, the service is still only accessed regularly by a small percentage of the population. A recent Nielsen study found that 60% of people who sign up for the service stop using it after one month.
Of course that means that 40% continue and that percentage is becoming part of a bigger pie. However, David Tice, vice president of the media practice at Knowledge Networks was quoted by Daisy, "With Twitter, people don't succeed with the hard sell. It needs to be more subtle.”
This TV story is consistent with what I am seeing in other areas. For example, Wyndstorm used Twitter and a variety of other social media to promote, Moogis, an Allman Brothers inspired music site where you can see concerts among other things. Wyndstorm felt it was unlikely that many of the Allman Brothers fan base are avid social media users. So they reached out through social media to the people who know have a strong reach to this audience such as Twitter followers of Rolling Stone magazine, bloggers and PR people in the music space, message boards in social networks that fit the demographics of an Allman Brothers fan, and the web communities of similar bands.
Wyndstorm began Twitter conversations (through twitter/moogis) with 50 people in this space that also included NFL radio stations, TV syndicates and IPTV sites, as well as retail ticket sites. After this Twitter campaign and the other social media efforts, 58% incoming traffic to the Moogis site came from sites where they did not have ads and this is not typical.
So they used Twitter to reach influencers and it worked. However, they needed to have an appealing message and product. At least, the Allman Brothers appeals to me. This will not work if all you are offering are the get rich quick on Twitter schemes that seem to be expanding.
Being subtle is also is also key, as I have heard from many others (see for example, Central Desktop Using Twitter for Sales, Service, and Brand Monitoring Conversations). If you are at the Enterprise 2.0 conference on June 23 in Boston, come to our panel on Twitter and business.
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