LCG Enterprise Technology Blog – Good Enterprise 2.0 Read

Lyons Consulting Group recently started their Enterprise Technology Blog. It offers “best practices and candid insight on eCommerce and Collaboration solutions.” There appears to be a nice mix of original thoughts based on their experience and commentary on research and other’s blog posts. Steve Krol posted ideas from a conference session, Six Reasons to Have an Enterprise 2.0 Governance Policy followed by Enterprise 2.0 Governance – Suggested Best Practices. The six reasons were examples of blogging gone bad and there were a number that I had not heard about. Steve wrote in the second post, “simply clapping down on social media destroys the possibilities for enhanced performance and innovation it offers. Simply letting things run wild opens up unnecessary risks. IT doesn't want to own the "content" and business doesn't want to own the "plumbing." Some squabbles around governance tend to happen when new technologies and applications emerge rapidly where neither business nor IT has figured out the strategy jointly.” He follows this with some concrete suggestions for achieving a balanced approach.

They have started a series on Building the Business Case for Enterprise 2.0. Part Two from Enterprise 2.0 Conference offered a useful summary, with comments, on a long discussion thread started during the Enterprise 2.0 conference. I had missed this so I appreciated the review on the conversation.

There is also commentary on the recent Forrester Report on Enterprise 2.0 Advice for KM Professionals. Steve wrote that “that the implication for this success factor is that tools that, by their nature, can more closely align with business processes will be the most successful. The two tools that Forrester promotes the most fall into this category. Wikis can become team collaboration workspaces for business processes and social networking can help connect the dots within an organization to smooth the flow of information within a business process. One the other hand, blogs can be a useful communication channel, especially to the world outside the organization, but they are more of a broadcast medium than one that fits within a business process.” I can agree with this. They linked to my comments and those of Toby Ward and added some of their own thoughts.

Heather Swanson added a commentary on a web seminar by Forrester’s Rob Koplowitz discussing People-Centric Collaboration Strategies that I missed. It was sponsored by Socialtext, one of their business partners. There is more. So here is another resource for ideas and news on enterprise 2.0. They also provide some coverage of ecommerce issues such as, eCommerce Management Strategies: Taking Command at the Top. It discusses work by Demandware, another business partners and adds complimentary research.

Comments

[Martin Dienstgrad]

Hi, english is not my motherenglish so i use ur blog to improve my skills. Its a great resource!
Very interesting article about the famous Lyons Consulting Group. Thanks!
Greetings
Martin Dienstgrad