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« Looking at the Next Generation of Computer Interfaces with Jeff Han | Main | Intranet 2.0 Survey from Toby Ward »

October 30, 2008


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As a former retail worker and waitress in college, and then working in a call center and moving up to be a supervisor of a call center; excellence was demanded of me. Now I demand it in others because I know it can be done. I have been on both sides I know how to be a good customer but I also know the job (in some aspects) so I know 98% of the time it isn't rocket science to get it right. Because of that I am probably one of the few that will actually broadcast good performance just as much as I broadcast poor performance. There are plenty of places for me to shop, and life is too short to spend it in a place that provides poor services. I would rather spend a little bit more for better service.

Bill  Ives

Wendy - Thanks for your comment and sharing your experience. I agree. Bill

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