This is the third of four posts comparing wiki use and knowledge management inspired by reading Stewart Mader’s Wikipatterns I found it interesting that many more of the good behaviors, what Stewart calls patterns, were also good KM practices, while more of the bad behaviors or antipatterns are more unique to wikis. I do not think there is really anything profound here. It is likely because there is more freedom for individual behavior in a wiki than in traditional KM. Here is his list of patterns grouped by those I feel are found in good KM and those that are new to wikis
KM Dejavue
Wiki Champions - every successful KM project shad at least one of these and often they were several operating in a formal role.
Invitation - this often required incentives in KM
Starting Point - important for any change effort
Welcoming - marketing was important with KM
Barn Raising - worked well for smaller teams responsible for putting in KM content
Single Issue - same as above
Seed It with Content - of course
Content Alert - the KM champions would look for gaps and recruit people to fill them
New Employee Wiki - KM often used in new employee orientation
Document Business Processes - process aligned KM is the most successful
More Wiki Unique
Personal Spaces - profiles could be in KM systems but usually outside them
Intentional Error - we sometimes had “scavenger hunts” to find content hidden in the KM system to promote usage with prizes to find things, not the same thing but similar concept in a way.
In my next post, I discuss bad behavior patterns - Wiki vs. KM.
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