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« .LRN Workshops in Madrid – May 9-11 | Main | Auto Europe has RSS »

April 15, 2005

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amit sinha

Hi,

I agree with all the factors leading to succesful CRM by an organisation. Though being a novice in service marketing , I strongly feel that organisations mistake CRM as more of technological solution rather than creating an emotional sustanible bond with the clients or the customers. The day CRM gets a humane touch , it is going to be a great success tool.

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