APQC KM Assessment Survey –

APQC is providing an online assessment survey to help you benchmark your organization’s knowledge management efforts. There is no charge. If you complete the following survey you get a performance report that compares your organization’s KM program to top performers and other survey respondents. As their site indicates the survey is categorized into the following sections:

1. Stage of KM Implementation – Gauge the maturity of your KM program
2. KM Program Structure and Roles – People
3. KM Costs and Budgets – Process
4. KM Program Measures and Outcomes – ROI
5. Knowledge Sharing Processes and Activities – Process
6. Content and Technology

You can preview the questions before you take the survey so you can spend time reflecting or data gathering. There is also a webinar on March 4 to describe the assessment. The survey can be done on an annual basis so you can benchmark against yourself over time. I have used their KM benchmarking materials in the past and find them quite helpful. A number of the questions are mapped to their stages of KM maturity so you place yourself on this scale.

Comments

[John T. Maloney]

Hi --

This is interesting. It is worth noting they have a whole portfolio of assessments.

I am suspicious on two accounts:

1.) KM is highly contextual, making benchmarking difficult/impossible.

2.) Anything free from APQC is suspect.

Other assessments may have merit, say, for Help Desk or Property Management, but for KM, I'm not so sure...

Rather, I recommend an assessment to aid in knowledge organization transformation (KOT). This is from the EU. You may review it here:

http://www.kmcluster.com/KOT-Questionnaire.pdf

Very credible, created by open research consortia.

Contact me if you wish the online version and to understand how it is implemented.

Cordially,

John

John Maloney
T: 415.902.9676
ID: http://public.2idi.com/=john.maloney

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[H C GUPTA]

I am intewrested in knowledge sharing

[H C GUPTA]

I am intewrested in knowledge sharing

[Charles]

Hi, I' looking for the questionnaires of the knowledge management maturity model. Can you help me?

[bill Ives]

Charles Thanks for your comment. I do not about these questionaries. Bill