Here is the complete list of the six stories about knowledge management implementations I recently posted. There are many more stories and perhaps I will do a second series.
Case One - Listening to the Users
Case Two – Need for Cross-Functional Support
Case Three – Reducing the Learning Curve
Case Four – Gaining Support at All Levels
Case Five – Integrating Learning and KM
Case Six – Aligning Motivation
A composite set of Lessons Learned includes the following twelve factors. They are all important but perhaps the first eight are the most important. No one story had all of them but the successful ones addressed most of them. Those that failed to reach their promise ignored some of the key ones or did them poorly. Here they are:
Gain and Enlist Top Down Support to Overcome Turf Issues
Provide Strong Leadership for the Knowledge Function
Align Knowledge Strategy to Business Strategy
Align Knowledge Applications to Key Business Goals and Process
Develop a Clear Business Case
Design Measures Aligned to Business Processes
Listen to the Users, Involve Them in the Design
Simplify the Access of Knowledge
Develop a Clear Communication Plan to Promote the Effort
Involve all the Key Stakeholders
Integrate Learning and Knowledge Management
Develop a Clear Motivation Plan that Aligns with Current Motivation Plans
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