Josh Rosenthal, a former colleague, recently started Leading Indicator Advisory Partners to provide methodologies, analytics and technologies to help organizations measure — and manage — their human capital and the supporting systems and processes. A major component of their services is iQuest™, a hosted application that paints a detailed picture of a company's people, their capabilities and their potential.
It provides an organization with the information necessary to develop a comprehensive human capital strategy. To support this effort, iQuest™ does extensive data mining to identify gaps in skills, understanding and performance in key areas and map the path to close those gaps. iQuest™ contains a proprietary knowledge base and architecture driven by its Contextual Analysis Engine™ and its own approach to data analysis and solutions implementation. It is designed to be a comprehensive search engine for human capital.
iQuest™ measures current performance across the enterprise in the following areas:
• Organization strategy
• Organization performance
• Management and employee competencies
• Marketing and distribution information systems and structures
• Critical information access, analysis and integration
• Internal communications
I have seen sample reports and was very impressed. For example, trend analysis is available that plots management perception of enterprise performance across a series of dimensions such as customer strategy, operational alignment, and actionable communication. An operational impact report identifies performance gaps segments by functional groups. You can see the relative importance and performance on critical skill areas and whether there are gaps.
A skill requirement report calls out management and organizational competencies that may be required to fill identified performance gaps. It looks at the match between the current skills of managers and the requirements of their roles to execute the business strategy. You can also see the degree to which management’s business strategies are aligned with individual job performance through the personal impact report.
It would be interesting to use this tool in consort with some of the social networking analysis tools such as CKN to look for convergence in findings. iQuest looking at performance and CKN looking at how the performers interact.
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