Ross Mayfield provides a link to Denham Grey’s thoughts on his company's use of wiki and KM. Denham sees the major benefits of wikis as:
- Easy way to get folks publishing on the web (3 minutes!) rather like blogs
- A great environment for collaborative writing
- Space for capturing and refining patterns - proven solutions to repetitive issues
- Wiki is good for dialog, annotation, annealing and refactoring - all important ways to engage with text
- Emerging tool for capturing corporate memory, e.g. we are using a Bliki combo Wiki / Blog to gather process stories, record subtle changes in equipment parameters, track the rationale for test batches and gather customer innovations at our helpdesk.
Denham also notes a business school using a wiki for surveys. Ross suggests that the benefit of doing so (compared to forms) is the ability of survey participants to provide greater qualitative insight and stories in the process.
Denham’s points are well taken and consistent with what I have found so far. I think the survey idea is excellent. The only caveat with any use of wiki/bliki is the need to operate in a trusted environment.
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