Stan Garfield writes the excellent Weekly Knowledge Management Blog that I have referred to on several occasions. It was nice to see that I was recently selected on his blog as the KM Thought Leader of the Week. This is one of several categories that he covers weekly. Stan also includes the KM Question, Blog, Link, and Book of the Week. In this case, Stan asked many people, "If you were invited to give a keynote speech on knowledge management, what words of wisdom or lessons learned would you impart?" He posted my answer that is repeated below in its entirety. There is much more on Stan’s post for this week so I encourage you to visit the Weekly Knowledge Management Blog by Stan Garfield and add it to your RSS feeds.
"I would say that some principles still hold after 15 years. Align your KM efforts with business processes and measure them by the impact on these processes. Do not create disconnected document libraries. I would add now to explore the opportunities that Web 2.0 brings to the table. There is the potential for creating searchable knowledge bases as a byproduct of working in the new transparency offered by these tools.
However, I would not abandon the first two principles as you explore these tools. Some of the newest generation Web 2.0 tools for business use behind the firewall have gone beyond blogs and wikis to create workflow applications that incorporate this new transparency. This allows for better teamwork AND a searchable, archived window into to what the organization is doing for all who need to know, should know, and can benefit from this knowledge.
Now, when I say workflow or work process, I do not mean the static inflexible workflow of old-style content management or project management tools. The advantage of these new tools is that they allow work processes that are more organic and dynamic. They allow the users to control the workflow or process, build it up from tasks and make changes as needed. And, to repeat, they allow for transparency and archiving, and thus KM, to be a byproduct of work, rather than an added requirement."
So be sure to invite me to your next KM conference and I will elaborate. Thanks, Stan.