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« Bing Moves Past Google on the Social Side of Search | Main | Search vs Discovery – Finding Useful Content »

May 22, 2012


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John Maloney

Hi - Good post, circa 1995.

"KM processes are embedded in workflow..."

KM is not a ordered, linear, mechanical process. Information work mostly is, but not knowledge work.

Again, the problem here is conflating information work and knowledge work. They are NOT the same or related. See:


The post and article offers good observation on late-20th Century KM. It needs a robust 21st Century update!

Social media make the the difference between information works and knowledge workers crystal clear. Granted, it has been a bit murky in the past, but those days are gone forever...

Time to move KM sharply forward, into the 21st, and Create The Future!


sap project

Very interesting, but you say this article "covers the KM movement in India but it is relevant for anywhere" ! Can you please be more specific about what you mean by "anywhere" ? Thanks in advance !

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