Free Pint Limited is a UK-based publisher serving different niches within the global information industry. It publishes tips, articles, research and resources to help information professionals do their work. One of their groups, DocuTicker provides a professionally-curated collection of gray literature resources delivered as the DocuBase, an enewsletter, and monthly topic-specific DocuTips reports. Gray literature is defined as “difficult to find, high quality free research from government agencies, NGOs, think tanks, and academic institutions.” My friend Michelle Manafy sent me one of their recent reports on knowledge management.
The report provides a collection of useful articles. The introduction notes that the era of KM more or less parallels that of the Internet. So there has been an increase in the use of new approaches include blogs and, increasingly during the past few years, social networks. It concludes that “The central insight of Knowledge Management is that much information is dormant or unshared, whether it be held in one person’s mind, a library, or a “silo” such as a department of a company or government that does not communicate with its peers.” Opening up this knowledge so it can be used and shared is one of the goals of knowledge management. I can agree with that.
The report contains a series of postings such as Orientations for EU ICT R&D & Innovation beyond 2013: 10 Key Recommendations (2011) and 2010 Best Practices in the Use of Information Technology in State Government. Each listing has a detailed abstract and a link to the complete document.
This is a great resource. Another useful document is Global Operating Models for Managing Knowledge Work (2008) from Deloitte. This paper describes how a structured approach for understanding the link between decision-making (how work is governed) and workflow (how work is organized) can help global businesses structure their organizations effectively for knowledge work. They propose a typology of organization models comprising two dimensions: the degree of workflow across locations and the structure of decision-making responsibilities. Several case studies are provided.