AIIM has provided a useful service with their Social Business Roadmap. As their site states the roadmap is, “a tool to help organizations effectively develop social business processes and to help identify and address potential issues before they become real problems. The roadmap is designed as a framework – that is, it addresses a wide variety of issues and challenges, not all of which will be applicable to every organization. Organizations are encouraged to use this roadmap as a starting point, but to customize it to their particular circumstances including their regulatory environment, organizational culture, level of familiarity with different tools, and of course their overall strategic goals and objectives.”
They have set up a wiki partitioned along the eight steps they suggest: Emergence, Strategy, Development, Monitoring, Participation, Engagement, Governance, and Optimization. While you could argue that these steps follow many situations, it remains useful for them to serve as an organizing framework for the collection of useful content related to social business implementations. The wiki is organized around discussions of the "what's next", case studies, and the ability for you to add additional thoughts and feedback. This should be a useful resources if they are able to get contributions for a variety of organizations.
Here is a link to a detailed paper on the topic and to an infograph that they stated we are free to share.
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