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« Painting of Train Depot at Crawford Notch, New Hampshire | Main | My App Gap Posts for August 2009 »

August 31, 2009

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cklover

great experience, besides CRM, my sales team also use Yammer

Rob Wood

Cracking read - we've been through a very similar thing at Carphone Warehouse recently (you can read about it here http://is.gd/375zI).

Lots of people here have been concered about the sort of sensitive information that might be posted, but we've found that people have been very sensible so far. We use Yammer in our contact centres and there was lost of concern that people could contravene the DPA by posting customers' details. But we've hardly had any problems at all, and Yammer seems to be very good at self-policing.

bill  Ives

Rob - Thanks - nice case - I just tweeted it with your link and will archive it. Bill

Alexander Stocker

Good Reading on Enterprise Microblogging! Nice Case.
Best, Alexander Stocker

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