How to Make Knowledge Workers More Productive - David Goldstein

David Goldstein of Knowledge Management Associates summarizes, material from the Summer 2004 issue of the Sloan Management Review where Michael Hammer, Dorothy Leonard and Tom Davenport each addressed the issue of how organizations can make their knowledge workers more productive. Key points from his summary:

Focus on process.

All knowledge workers are not alike.

Knowledge management system designers can learn a great deal from experimentation and observation.

Technology is not always the answer to improving knowledge worker productivity

Here is a link to his complete summary. He also offers a complementary copy of the Sloan reprint.