Here is a NPR interview with Dave DeLong, author of Lost Knowledge. You can download the audio to hear this “live.” He starts the interview with the fact that we lost all the knowledge that NASA gained on when it landed men on the moon so they would have to start all over again. He goes on to list a number of actions companies can do to retain the potential lost knowledge, including NASA’s use of storytelling to pass on culture.
Dave’s book was also reviewed in the New York Times Sunday Business section this past weekend. The review concludes, “Mr. DeLong says the emphasis should be on capturing the information that is most important to a company's strategic objectives. Obvious as that may seem, the natural tendency is for individual departments, like marketing, to retain information that is most important to them, regardless of whether it strengthens the company's overall competitive position.”
I have read Dave’s book and did a review of it for KM Review which will appear in the next issue. I highly recommend it.