Portals and KM

HR in the 21st Century – Jon Husband and Rob Paterson

Two of my Fast Forward colleagues have been posting a number of excellent posts on the role of HR within enterprise 2.0. I think that this is one of the missed opportunities and neglected areas in the enterprise 2.0 area. So I want to bring this work to your attention in case you have missed it.  I have commented on a few of them so include that here. First, here are some of the posts by Jon Husband:

Work Design Issues for HR in the Enterprise 2.0 Context

HR and E2.0 – The Beginnings of a Competency-Model Foundation

HR Series – Performance Management in an Enterprise 2.0 Context: (my comment: I believe the transparency built into the E20 tools will change performance by their nature and by human nature. People do a better job when they know that others can see what they are doing. In the XM Radio case I reported on in 07, the company had its first on time on budget project after using a project management tool with E20 transparency. So Jon you are right, the new work environment and tool sets requires some creative thinking on performance management. I think this is on of the unrealized opportunities in E20. A small part of the solution is tools that provide clear monitoring and analysis. A much bigger part is new policies that recognize that we are in the 21st century. The FCC has recently recognized this and is changing how they assign bandwidth. Companies and their HR organizations need to make these changes. The winners will do it.

A framework for social learning in the enterprise:  (part of my comment) This is a great summary of where learning should be today with the Web and E20.  As noted in The Social Factor, simply having knowledge is no longer power but knowledge sharing is now power. The position you outline is also where learning should have been in the latter part of the 20th century. I always found that collaborative learning was most effective for acquiring skills and knowledge but also enabled the organizational learning to continue.  The Web now makes this approach more possible and essential for survival.

Here are some of the posts by Rob Paterson:

HR Series – The Core Problem – The Job! Rob starts with this interesting observation: the “Job” as we know it is a 19th century idea. In America very few people as a percentage of the population had job before 1905. Then the whole purpose of a Job was to DESKILL people and this continues in many parts of our lives.

HR Series – The Core Business Process – Not serving the customer but gaming the budget

HR – The Company of the Future – Automattic

HR – The Math of Healthy Community

HR – The Math of Healthy Community 2 – Sales/Influence/Power 2.0

 

Painting of My Old Shoes

Here is a 14" x 18" acrylic paintings of my old shoes. I have had these shoes for years and they are very comfortable. I tried to convey this feeling in the painting. Like many of my works, it is available for sale at Artsetter.com. 

 
 

Images of New Orleans Neighborhoods 2010 Part Four: Frenchman Street

This is the fourth in an 18 part series over the next few months of images of New Orleans neighborhoods taken in February 2010 the weekend before the Super Bowl victory and two weeks for Mardi Gras. I certainly did not have time to cover them all but this series will provide a glimpse of the city that I hope you will want to visit.

Frenchman Street is part of the Fauborg Marigny next to the French Quarter (see map). It has some of the better music clubs and ones that are much less tourist oriented than Bourbon Street. Clubs shown include Blue Nile, Cafe Negril, Apple Barrel, and d.b.a, I saw Walter Wolfman Washington and the Roadmasters at d.b.a. You can see them below. There are also many good music clubs uptown. In the next post we will move away from the downtown area to Magazine Street. You can click on any image to enlarge it.

                       
 
 
 
 

So Who is the Most Influential?

When I read the headline, Best Connected Individuals Are Not the Most Influential Spreaders in Social Networks, I thought there might be something interesting here. Maksim Kitsak at Boston University and a team of researchers are looking at this issue and recently published a paper, Identifying influential spreaders in complex networks, that was documented in Technology Review.  I am still reflecting on this.

The article reports that the importance of hubs may have been overstated and quotes Kitsak and his colleagues. "In contrast to common belief, the most influential spreaders in a social network do not correspond to the best connected people or to the most central people.”

It goes on to report that by contrast, "a less connected person who is strategically placed in the core of the network will have a significant effect that leads to dissemination through a large fraction of the population." In fact it is being at the core of networks with the most connections that makes you the most influential.  So, if I understand this correctly, it is being near the core and being near the best connected individuals that makes you the most influential as long as your group is also the most connected.  Sounds a bit subtle.

Perhaps the most influential generate the ideas and then those near them who are best connected or their group that is best connected get the ideas out.  Or perhaps it is hanging out with well connected people allows you to get your ideas out. So I should remain in contact with the well connected writers on this group blog but we need to spend more time together as the authors conclude, “When multiple spreaders are considered simultaneously, the distance between them becomes the crucial parameter that determines the extend of the spreading.” Perhaps you need a generator and a spreader but they did not mention this. They do say that their analysis “provides a plausible route for an optimal design of efficient dissemination strategies.”

The BU team tested their idea on a diverse set of networks including the 5.5 million members of LiveJournal.com, the network of email contacts in the computer science department at University College London and the network of actors who have co-starred in adult films as defined by the Internet movie database.  The article did cover the method of connection for the latter group. I wonder what the differences and similarities were between these somewhat diverse groups.

What has been your experience here? Are you a hub, a genrator, or a spreader? Can you be both? 

YouTube Attempts to Increase Time on Site Through Discovery

The New York Times had an interesting article, YouTube’s Quest to Suggest More, that covered their goal to have people stay longer on the site which would increase ad revenue. Compared to other Web sites with similar content (or really almost any Web site) they are way ahead. But compared to that other channel for viewing content, televsion, they are way behind. Users spend an average of 15 minutes a day on the site and they spend about five hours in front of the television.

To increase time spent on YouTube Hunter Walk leads a team of about a dozen engineers, designers and project managers who are fine-tuning YouTube to users what they want, even when users aren’t quite sure what they really want. This is where discovery comes in. One way is to select the 10-15 most appealing videos for a specific user from their library of over 100 million.

The process starts with search. The NYT reported that in November, Americans typed some 3.8 billion search queries on YouTube, more than on any search engine other than Google, according to comScore, a market researcher. But there is a difference. While Google queries tend to be very specific, users often come to YouTube with requests as vague as “funny videos.” This is where discovery can help by providing a range of results that are not simply literal matches.

One challenge is when to anticipate the user might be getting tried of their original topic and proactively offer related content to keep them on site.  One way to provide good options suggesting videos that users may want to watch based on prior viewing before, or on what others with similar tastes have enjoyed. The effort requires data-mining techniques similar to those used by and Amazon to make music or book recommendations.

Darwin Ecosystems is also in the discovery business. Instead of offering content in a list format based on your prior behavior or others similar to you, it offers a set of topics arranged in a Scan Cloud™ that correlate with the original search term or, as we say attractor. Then you can hop around to explore the related topics based on your interests. It is an alternative model to trying to read your mind as YouTube and Amazon do.  Instead, it gives you a range of choices in an easy interface to allow you to better make up your own mind. 

Making Micro-Services Markets Within the Enterprise

Here is an interesting idea. Marc Andersen, my former Renaissance colleague, posted recently on his blog on applying "product service systems" to corporate environments.  He was inspired by a Boston Globe article, The Leased Life, on how people should share products across their communities. Many people purchased tools and other things they rarely use, causing an unnecessary strain on their budgets and the environment.   The globe reported that this has been recognized and Web sites have started to facilitate these transactions.  This is another example of the potential of Web 2.0.

Marc wrote about how this practice makes sense for more efficient use of services inside the enterprise and I agree. He also noted that today’s collaborative tool sets can facilitate these internal marketplaces.  Enterprises would have to modify their cost structure and accounting to facilitate these exchanges but that should not be too hard.

However, making people aware of the services and arranging for micro-efforts and the associated micro-accounting would have potentially difficult with older technologies. However, just as on the Web with Web 2.0 sites, the transparency within enterprise 2.0 platforms can also make these internal micro-markets for service exchange more accessible. 

Now that the right tools are available the remaining factor to make this work is the ability to understand the value of these exchanges and the vision to implement them. In a market where employees are asked to continuously do more with less, an internal services market for under-utilized resources should appeal to most executives.  Thanks to Marc for making the suggestion. You should check out his blog as there are a lot of other good ideas there. 

BBC Elevates Social Media for News Creation and Monitoring

According to the Guardian (see BBC tells news staff to embrace social media).  BBC news journalists have been advised to use social media as a primary source of information by Peter Horrocks, the new director of BBC Global News. He took over last week and said it was important for editorial staff to make better use of social media and become more collaborative in producing stories. They quote him, "This isn't just a kind of fad from someone who's an enthusiast of technology. I'm afraid you're not doing your job if you can't do those things. It's not discretionary."

I would agree. Getting material for articles is one of several ways that traditional television news media needs to make use of social media to survive the social media onslaught. For BBC news editors, Twitter and RSS readers have now become essential tools and aggregating and curating content with attribution are essential skills. In addition, BBC's journalists have to integrate and listen to feedback for a better understanding of how the audience is relating to the BBC brand.

At Darwin, we have been talking with a number of major traditional media organizations about using the Darwin Awareness Engine™ to help with their news harvesting efforts. It allows you to see what is going on around a topic and find the unexpected, as well as the news breaking in real time.

The BBC also created a social media editor post in October. This is another related trend I have reported on here (see Mainstream News Take on Social Media Directors.  The Guardian concludes by noting that as technology is changing the nature of journalism, the BBC is trying to keeping up with the pace. Horrocks is quoted again, "If you don't like it, if you think that level of change or that different way of working isn't right for me, then go and do something else, because it's going to happen. You're not going to be able to stop it."

 

 

My Favorite Tweets for February 15 - 28 2010

Here is the eleventh in a new series of posts that provide access to my favorite tweets that contain links to useful information.  Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason. Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. I will repeat this once or twice a month depending on volume.

I spot tested the reduced shortened urls and they all should work. I hope this is also useful for you.  Let me know your favorite tweets for the month.

Also see the Darwineco favorite tweets.

A framework for social learning in enterprise from @jonhusband http://bit.ly/cYqDEB >good read Feb 28

RT @johnjambrose: Companies trying to bar Twitter, Facebook, should look at U.S. military. http://bit.ly/dzvDMZ Feb 28

IBM's Data-Sifting Shortcut http://bit.ly/bJ91Y6 Forbes Feb 27

Australians: Biggest Users of Social Media Worldwide http://bit.ly/9fSr12 via @psfk 10:32 AM Feb 27th via TweetDeck

RT @socialmedia2day: Moving beyond the industrial society http://bit.ly/bM2pxC #socialmedia Feb 25

Twitter's Big Secret... It's Hard Work http://bit.ly/bK5G0g > agree Feb 25

from @@sympmarc Blog Post: Wired Magazine 18.02: Atoms Are the New Bits http://ow.ly/1bjwG > good read Feb 25

10-Step Content Strategy http://bit.ly/9oKr8Q via @SBoSM > useful Feb 25

from @joemckendrick Communications Anarchy’ in Global 100 w Multiple Social Media Approaches http://bit.ly/ddMNVZ about 12 hours ago via TweetDeck

Only 50% Of Twitter Messages Are In English, Study Says http://tcrn.ch/aq1Hde via @SBoSM Feb 24

5 Lessons Learned About Enterprise Collaboration http://bit.ly/bQOtGo Feb 24

RT @ceciledemailly: "Toward Enterprise 2.0" report out! summary http://bit.ly/9gUj6m, get it http://bit.ly/bYkbcv #E20 Feb 24

 5 Ways to Market Your Business w LinkedIn http://bit.ly/aRto9Q via @SBoSM 3:47 PM Feb 23rd

Twitter Hits 50 Million Tweets Per Day http://tcrn.ch/ckyu7K > when will it stop? 3:23 PM Feb 23rd

RT @ITSinsider: Fresh, excellent e20 research available from @ceciledemailly. check it: http://is.gd/91086 #e20 12:34 PM Feb 23rd

via @marciamarcia: Naps Clear Brain's Inbox http://j.mp/brain-inbox > agree http://bit.ly/12Wizd 11:26 PM Feb 22nd

5 Twitter Management Tools http://bit.ly/bi2lUQ via @SBoSM 5:25 PM Feb 22nd

RT @ariegoldshlager: [Innovation] The Future of Contemporary Buggy Whip Makers http://post.ly/Oy1W

via @GeorgeDearing: Yammer story on how freemium can work if done right. 10%-15% conversion from free to paid http://bit.ly/aAGN1r 4:15 PM Feb 19th

How Bloggers Should Use Twitter http://bit.ly/afC72e via @SBoSM 2:05 PM Feb 19th

PC Makers Ready iPad Rivals http://bit.ly/9yJgXx WSJ 10:22 AM Feb 19th

RT @mariaazua: Cloud Computing Interview today http://bit.ly/cltnTc 10:37 PM Feb 18th

39 excellent Social Media Tools http://bit.ly/cCigjV 5:11 PM Feb 18th

a case for multiple Twitter accounts http://bit.ly/bR0nkp via @SBoSM 3:54 PM Feb 18th

less than one third of small businesses considering the cloud http://bit.ly/9iG7aR 2:57 PM Feb 18th

RT @VMaryAbraham: Top 10 Ways to Drive Traffic to Your Blog Using LinkedIn http://bit.ly/bPDd1r Feb 17

RT @SBoSM: Facebook surpasses Google as top traffic driver to portals: http://bit.ly/b9fRHz 4:40 PM Feb 15th

Olympics as World's Largest Social Media Experiment HBR http://bit.ly/d4Kk6D via @SBoSM 2:59 PM Feb 15th 

Images of New Orleans Neighborhoods Part Three: Lower Decatur Street Area

This is the third in an 18  part series over the next few months of images of New Orleans neighborhoods taken in February 2010 the weekend before the Super Bowl victory and two weeks for Mardi Gras. I certainly did not have time to cover them all but this series will provide a glimpse of the city that I hope you will want to visit.

This is a subset of the Lower French Quarter, the quieter part of the French Quarter.  On the lower end of Decatur there are some good bars and causal places to eat, such as Fiorella’s and Coops Place, that are much less tourist oriented than what you find in the upper French Quarter.  There are also some good coffee shops and late night places. It is close to the music clubs of Frenchmen Street. I also included the adjacent lower French Market.  You can click on an image to expand it. 

                           
 
 
 
 
 
 
 
 
 
 
 
 

Paintings of American Breakfast - Version Six

Here is a 18" x 24" acrylic painting of an American breakfast with two english muffins, bacon, breakfast fries, and two eggs over easy. It was served at the Copper Beech Inn in Ivoryton, CT and was delicious. This is the seventh in a series of breakfast paintings in various countires. More to follow.

 

Social Media in the Inc. 500: 2007 - 2009

The Center for Marketing Research at the University of Massachusetts Dartmouth conducted a study on social media by Nora Barnes and Eric Mattson on the usage of social media in fast-growing corporations. All interviews took place in October and November of 2009. The 2009 study looks again at the Inc. Magazine 500 social media usage for the third consecutive year, allowing for a longitudinal study of corporate use of social media.

In 2007, the study found that the Inc. 500 was outpacing the more traditional and larger Fortune 500 companies in their use of social media. For example, with blogs, the 2007 some research showed that 8% of the Fortune 500 companies were blogging compared to 19% of the Inc. 500. This difference continued in 2008 with 16% of the Fortune 500 blogging vs. 39% of the Inc. 500. And it appears the Inc. 500’s lead in blogging will continue in 2009 with the Inc. 500 now blogging at a rate of 45%.

This research shows that social media continues to penetrate parts of the business world at a fast rate. In all three studies, questions looked at with six prominent social media (blogging, podcasting, online video, social networking, message boards and wikis).  In 2009, several new tools were added including Twitter, Linkedin, Facebook, and MySpace.

Social networking continues to be the most familiar social media tool to the Inc. 500 with 75% of respondents in 2009 claiming to be “very familiar with it” (compared to 57% in 2008). Twitter’s has captured “share of mind” in the first year of being studied with sixty-two percent of executives reported being familiar with it.

Looking across the three years, social networking and blogging have have continued to grow in adoption, the use of message boards, online video, wikis and podcasting has leveled off or declined. The addition of Twitter (considered by respondents to be both a microblogging site and a social networking site) in the latest study shows that 52% of the Inc. 500 companies are already using this tool for their business.

Forty-three percent of the 2009 Inc. 500 reported social media was “very important” to their business/marketing strategy and 91% of the Inc. 500 is using at least one social media tool in 2009 (up from 77% in 2008). In addition, as they ramp up their usage, the Inc. 500 companies are also seeking to protect themselves legally, with 36% having implemented a formal policy concerning blogging by their employees.

This is consistent with other studies I have seen in the past two years. It is nice to see the continued increase in social media use by business. It also makes sense. 

My App Gap Posts for February 2010

Here are my AppGap posts for February. I am also writing in another Corante blog, FastForward (see right side bar for links), The AppGap posts began toward the end of January 2008.  Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for February. There will be more in March.

Cisco Launches Its Second I-Prize Competition

Webtrends Promotes Openness in its Product and Company Strategy

Examples of Webtrends Move to Increased Openness

YoolinkPro Provides a Useful Combination of Social Media Features Designed for Enterprise Adoption

Cubetree Moves Forward with New Features and Funding

Central Desktop Releases its 2.0 Version

Will 2010 be the Year of Social TV? - Tim Dillard

Social Media is moving into television on an increasing basis as I have covered a bit on this blog. This is the theme of a post by Tim Dillard on TheNextWeb: Will 2010 be the Year of Social TV?  For example, fans of certain TV shows from different time zones are saving the latest episodes of their favorite shows and then arranging common viewing times with their friends to watch the shows whilst discussing the action together on Skype,

The shows themselves are also launching efforts, sometimes with mixed results. In the UK, high profile post-apocalypse drama, BBC's 'Survivors', launched with stream of tweets from 'survivors'. They were supposedly trying to get messages out to a world in which most of the population had been wiped out by a mystery virus. However, the effort did not last. In another failed case, Fox tired integrating Twitter during reruns of sci-fi series 'Fringe' in the US. It got criticism almost immediately from the show's fans by swamping the screen with tweets from the cast and crew of the show, thus obscuring much of the action. Sounds like those tweets do blast you with multiple tweets in a row, except even worse.

It seems the most successful efforts so far are user generated. For example, with Twitter, real-time conversations about TV shows at the shows are broadcast live are linked together through the use of hashtags.  This is the same with online communities. The television shows will need to move better in this direction by listening to their viewers and being creative. 

My FastForward Posts for February 2010

Here is the monthly listing of my Fast Forward blog posts. I find it helps me with an archive and hopefully is also useful to you. There is a separate category for these summaries in my right side column on this blog. There will be more in March.

Details on Enterprise 2.0 in Operation in Haiti Relief

Collaboration Goes Mobile in 2010

Social Media Usage in the Inc. 500 in 2009

Creating an Internal Services Market Facilitated by Enterprise 2.0 Platforms

BBC Tells Staff to Get with Social Media

The Best Connected Individuals May Not be the Most Influential

 

Social Media Marketing Continues to Move Forward

Alterian has conducted its seventh annual survey on online marketing. This year’s sample covered 1068 marketing professionals worldwide. It found that 66 percent of respondents will be investing in social media marketing in the next 12 months. Where is the money coming from in an ear of tight budgets? The survey found that 40 percent of those investing in social media marketing said they would be shifting more than a fifth of their traditional direct marketing budget towards funding their social media marketing activities. This supports other statistics from the Alterian survey that found that the majority of respondents (67 percent) feel social media is either ‘increasingly important’ or ‘critical to success.’ I have seen similar results in other studies and through my own experience. 

The survey also found that 36 percent of respondents are investing in social media monitoring and analysis tools. It is a growing field and I have discussed a number of them on this blog. This is a significant percentage, considering the maturity of the channel. It appears to reflect a growing understanding that a social media marketing strategy needs to be based on listening to customers and prospects and its ROI needs to be measured. However, the 64 percent who are not planning this investment may be left behind, as you need to see what impact your efforts achieve, as well as what customers are saying about you.

The research also explored the importance of customer engagement, a critical component to success in the opinion of many, a view I share. It found that over half of respondents (51 percent) are placing a ‘fair’ or ‘significant’ amount of effort on moving from a campaign-centric direct marketing model towards multi-channel customer engagement – in fact only 7 percent are making no effort at all.  This is good news.

The Web and social media continues to change marketing, whether it is for products or politicians. The same holds for traditional news media as many long time news providers have found out too late. It appears that some marketing professionals have awakened to this change and are making steps to take advantage of it. 2010 will be an interesting year for business applications of social media, both inside and outside the enterprise.

Images of New Orleans Neighborhoods 2010 Part Two: Lower French Quarter

This is the second in an 18 part series over the next few months of images of New Orleans neighborhoods taken in February 2010 the weekend before the Super Bowl victory and two weeks for Mardi Gras. I certainly did not have time to cover them all but this series will provide a glimpse of the city that I hope you will want to visit.

This is the quieter and more residential part of the French Quarter. It includes Dauphine and Burgundy, the streets on the lake side of Bourdon, as well as the part of the Quarter away from Canal Street and by Esplanade.  There are some clubs and eating places that are less tourist oriented than what you find in the upper French Quarter including my favorite bakery, Crossiant  D' Or. I could easily live here. I start with a map of the area.  You can click on any images to expand it. The last eight are from a trip in April 2006. They include the courtyard fountain at the Soniat House. 

                       

              
 
 
 
 
  

 
 
 
 
 
 
 

Painting of American Breakfast - Version Five

Here is a 18" x 24" acrylic painting of an American breakfast. It includes an egg over easy, bacon, and a roll. It is the sixth in a series on breakfast in various countries. This is the first one that I cooked. I ate all of them except a few that my friend Don Lesser ate with me in Ashfield, MA

 

 

Visit My Artsetter Online Gallery

Artsetter is a Paris based online art gallery. I have now been accepted as one of their artists. I had to go through a voting process and I appreciate those of you who voted for me.  Now I put up an initial gallery of 24 paintings. I will add more and perhaps some drawings and photos.

I encourage you to visit the Artsetter site and comment on my work as feedback is really appreciated. When you get to the site you can find my gallery under the gallery tab. For now it is listed in new galleries but that may evolve.

 Here is what I wrote in my profile. I paint with acrylics and also do simple line drawings. My focus is directly painting what I see. The goal is not photo realism but an integration of painting and seeing. I primarily do still life or painting from a model at the moment. I have experimented with landscapes from direct observation. I recently did a series on breakfast. These were done from photos. I do not go beyond what I see as I have always imagined paintings as I look at the world. Now I am having fun creating some of these images. I live and work in the Boston area (US) but also paint from my travels. I grew up in New Orleans and it remains a favorite place. I would like to paint there.

Here is a sampling of the initial works in the gallery. You can click on the images to enlarge them. 

                      
 
 
 
 
 
 
 
 
 
 
 
 

 

KM World 2010 Moves to Washington DC and Enterprise Search Summit 2010 Comes to NYC

This year's KM World Conference & Exhibition has moved to Washington, D.C. It will be November 16 - 18, 2010 at Marriott Renaissance, The Enterprise Search Summit 2010 will be at the New York Hilton on May 11-12. It is nice to see these two conferences on the East Coast. I went last year in the November to the combined conference in San Jose.

I will be presenting at the Enterprise Search Summit 2010 with my Darwin Colleague, Thierry Hubert. We are presenting on Deriving Order From Chaos Through Discovery and Awareness. Our session is on Wednesday May 12 at 1PM. The Enterprise Search Summit says that the “emphasis for Enterprise Search Summit is on how enterprise search enables Information Access. Search can no longer be viewed as a stand-alone application. It is increasingly part of everything we do and has become the de facto gateway to information in the enterprise.” I would certainly agree.

The KM World announcement said that this year's theme is KnowHow: the Knowledge-Driven Enterprise. “The knowledge of how to do something smoothly and efficiently with technical skill and expertise -- also known as "knowhow" -- drives every enterprise, agency, and organization. Creating knowledge bases, sharing them effectively, using them for decision-making and innovation.”

This sounds familiar but it is great that it is still very relevant. The session shave a 2.0 flavor like last year. I hope to be able to attend. Deadline for speaker submissions is March 1. Here are my notes from the combined event KM World and Enterprise Search Summit last year.

My KM World and Enterprise Search Summit Notes: Resetting the Enterprise With 2.0 Collaborative Tools

My KM World and Enterprise Search Summit Notes: The Role of Social Techniques in Search & How It Impacts Your Organization

My KM World and Enterprise Search Summit Notes: Evolve From a Tactical E-Discovery Approach to Search and E-Discovery

My KM World and Enterprise Search Summit Notes: Enterprise Search Technologies

My KM World and Enterprise Search Summit Notes: Fundamentals of Enterprise Search

My KM World and Enterprise Search Summit Notes: From Birth to Billions: The Life Story of Google Enterprise Search

My KM World and Enterprise Search Summit Notes: Is Semantic Technology Real?

2009 Global Most Admired Knowledge Enterprises (MAKE) Winners

This brings back memories. The Most Admired Knowledge Enterprises (MAKE) award has been around for some time. Back when I was with a large consulting company and involved in our knowledge management practice, I spoke at the awards meetings in London several times.  These were the days of better travel funding and the relatively early days of KM. I am pleased that this award is still around and still relevant.

For the first time, Apple was named the overall Global MAKE Winner. North America took top honors with 7 Winners, followed by Asia (5 Winners) and Europe (3 Winners). Teleos in association with The KNOW Network conducts this award. There were also 5 'Global' Winners whose organizational structures reflect the 21st global knowledge economy.

A panel of experts made the picks based on these criteria:

- creating an enterprise knowledge-driven culture

- developing knowledge workers through senior management leadership

- developing and delivering knowledge-based products/services/solutions

- maximizing enterprise intellectual capital

- creating an environment for collaborative knowledge sharing

- creating a learning organization

- delivering value based on stakeholder knowledge

- transforming enterprise knowledge into shareholder/stakeholder value

The 2009 winners include some long time winners and some major companies that you would not associate wit KM in the 90s.